Our Reviews

I dropped the car off. Walked to my part time job at Home Depot across the street. Came back at 1:30 to pick up the car.

Overall good. I appreciated the service regarding the driver that took me home and picked me up. Did not expect that

Perfect front alignment on my truck was achieved

Ed Martin Service Department is very professional and excellent quality

first class

Everything was great!!

Shayna’s great as well as service manager

Very friendly and excellent service

At check in, was asked if I had confirmed part was in shop when I made appt. Appt was for a Recall notice. As a customer, I would assume this was the responsibility of the service rep making my appt. I was a bit taken aback that rep implied making sure Buick service had the part in stock was my responsibility. All ok as part was available but didn’t feel like great customer service.

thorough and efficient

Very easy and pleasant experience

Service was great, completed on time.

Service is always good! Staff is friendly and professional!

Issues was not taken care of and no follow up to fix issues

The customer service was excellent very professional.

It was done in a timely manner

Sam and Casey were awesome to work with. Very attentive and helpful.

Very helpful

IT WAS A SMOOTH AND GREAT EXPERIENCE. TJ WAS EXCELLENT AND I WILL REFER FAMILY AND FRIENDS TO HIM. THANKS, AND I'M LOVING MY NEW BUICK.

Keith was very helpful and the whole buying experience was very easy.

After calling for an appointment weeks in advance my car stayed in the shop 11 days because the staff was too busy. Once I got it & paid over $1,400 for the service my car didn't even get a car wash. Very disappointed in this service.

The service advisor was just acceptable. She was not to concerned about my time when I requested that she inform me as soon as possible if extra maintenance work was needed on my vehicle as I had other appointments later in the day if the vehicle was to take longer to complete. When I saw that my initial service was complete I was waiting near service advisors desk when she passed me serval times looking at me. I then received a call from her as I stood next to her desk, as she did not remember me from when she checked in my vehicle. I then went to pay for the service and was presented a bill that I thought was to high for the service coupon I was using and when I questioned the bill I was told that it was higher due to shop fees and taxes. When I questioned further the clerks supervisor was sitting behind her on her cell phone. When she was asked by the clerk the supervisor seemed bothered that she had to address the issue and told me I was wrong going back to looking at her cell phone. After my insistence she finally looked up the coupon and confirmed the bill was correct. I have only taken several vehicles I own to this dealership for service because I have always gotten good honest service. I was disappointed with this service visit and the attitude I received when just trying to clarify a bill. I have stopped using other dealerships when customer service from employees has gotten worse. I would gladly pay more to know that I am receiving good customer service from people that care about my vehicles as much as I do. I feel this is just one incident and I am willing to give another chance but will be paying attention to the customer service that I and other customers receive.

When we scheduled the appointment we were told to expect it would take all day so we came in early and I had someone ready to come an hour or two later. When I spoke to the rep after a couple hours they stated it would be just about 45-60 minutes more. So I decided to have my ride not come. One hour later I checked in and they said they were having an issue and that it would actually take a few hours so I should get picked up, which was not communicated to me until I asked. Then once my ride was on its way I was told they actually had figured it out and would only be about 30 more minutes. So I had my ride turnaround. It took 1.5 hours from then for it to get done. We just felt the communication was lacking a bit.

Great work in a timely manner.

The service center seems overwhelmed. On my scheduled service on September 29 I waited in the bay for 15 minutes and no one came to greet me or take my keys. All other cars were attended to and I was alone. I finally left. This time I was greeted right away but then I stood inside for a long time before I was checked in.

Nice people to work with. Makes it a pretty fast easy one step process

It could not have been more pleasant. We enjoyed Jeremy and his attention and time he spent with us. The sales manager was also helpful and pleasant.

The service was good but the Noah the service rep was very nice and kept informing me of everything

Very competent.

I love this dealership. They are always prompt, friendly, professional, and since I usually wait for short services (oil change, etc…) they keep me informed of everything happening. Their waiting area is clean and they offer free beverages while you wait.

My car is working and gradually I am less nervous each time I put it into park. Thank you for working with me when I was going to be out of town. Since I am not an isolated case with this problem, I hope GM steps up and does a recall and compensates those who have had to pay out of pocket on a low mileage vehicle.

Everything was done in a professional competent manner.

Service advisor was helpful, waiting area clean, and the price of service was reasonable. I’ll be back again in another 5k miles.

I was open to any time and date , but your people suggested 2 PM on last Wednesday . I arrived 10 minutes early and was promptly checked in . We agreed that I needed an oil change and tire rotation . From the window in your waiting room , I noted that it was about 35 minutes later that my automobile was pulled into your service bay . One hour and 40 minutes later , I saw my car being pulled out and watched as it entered your entrance/exit area . I assumed everything was done . 10 minutes later , I was told that a bulb needed replacement for my driver’s side brake light . I OK’d the bulb at $64 ,( someone’s doing well on that transaction ! ) Ten minutes later , I watched my car being driven back into the service bay . Fifteen minutes after that , your people completed the bulb replacement and again brought to the exit area . I believe that 2 1/2 hours , ( not counting my being 10 minutes early ) , is a bit long for an oil change and tire rotation …. even with the added burden of replacing a light bulb …..don’t you ? Remember , I didn’t demand a particular day or time . Your people told me the appointment schedule .

Grate

I was charged 7 qts of engine oil, when owners manual says capacity is 6 qts.

What more can be said...everything was excellent. From check-in to check-out, all went smoothly.

I requested the 75K mile service. I told the advisor that I was experiencing less power upon acceleration. I was advised that it would be $185 for them to check it out. Reluctantly I agreed b/c I needed to know what was going on and my control motor was making noise when I turned on heat, defrost...etc. When ready for pick up, I was told there were no issues with the fan motor nor acceleration. My bill was $269.02. I feel as though I was ripped off of the $185.00 b/c, the 75k mile service would have shown any existing problem b/c that's what it is for. I did not need a diagnosis b/c I did not have any check engine codes. (I could have performed this test myself). As for the fan motor, as soon as I turned on the heat, I heard the rumbling noise. I'm usually satisfied with service here, but this time it's questionable if I'll return.

Everytime I being my car in, I asked to get car washed. I did ask again this time also and the service person said she will make sure it gets done. Again, it was not done and I had to wait after I came to pick up my car. I have never had this done at the first time as long as I've been bringing the car in. Very dissatisfied!!!!

excellent experience w Dennis

Very good Salesman was excellent

Relaced battery which was under warranty. I will definitely use them again!

Great experience all around. Our salesman Johnny, was awesome to work with. He was professional, personable, and helped make this one of the easiest car purchases ever.

Friendly and helpful service techs

Great service!

Great experience.. Great service

Larisa always does a great job for us. very knowledgeable and very helpful

My experience was good but communication with Ben could be better.

Part ordered was broken and took a longtime to replace. I wish the part was checked when it was received at the dealership.

Everyone did a good job finding what truck I wanted and delivered

Great communication

My dealership experience with Ed Martin GMC Buick exceeded my expectations. This was my first experience with internet car buying and the entire process has been a pleasurable experience. Everyone has been patient, helpful, transparent , and trustworthy.

Though I only asked for a grease and oil job, I was pleased that they checked many components like tires. People were friendly and courteous. I will be back.

I love working with Arthur. Truthful and honest.

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I will never buy another car or have service done at ed martin. I feel I was screwed over for 2 hours of work to fix a 50.00 part and charged 550.00 in labor

Great people to work with on this purchase. Yesi De Leon as my sales associate was phenomenal. She was very patient with me and never had any pressure. I told her my timeline and she respected it which meant a lot and part of the reason I came back to her for multiple discussions and test drives. Tyler McLachlan was also super helpful as the two of them working together made me feel like this is a good dealership to work with. Tyler spent additional time with me after the sale showing me how to get my Spotify set up the truck. Great experience and would recommend this dealer to all my friends. Thanks as I’m loving my new truck!

Everything went pretty well. I waited an extremely long time for the finance guy and was skipped. I was there for 3 hours.

Excellent treated like family.

I wish the service representative would done a better job keeping me informed on what was taking place on my car.

Everyone was nice but the time it took to get my car back was crazy January 7th thru January 23 was a very long time but I know the parts took along time coming in

The service was professional, and the attention was courteous.

The wait was too long

fast, and my truck is running like the first day i got it!! great price and even better customer service!!

Great support from everybody

Great job. Service was very friendly. Explained things very well.

Friendly easy access service

I made an appointment for maintenance on my car at 9 AM, oil change and tire rotation. I arrived at 8:45am and was checked in by Noah. At 10:30am I had not seen my car brought in to garage yet and I needed to be at an appointment at 11am. I feel that because I made an appointment and told them I would be waiting on my car. It was stressful. I told Noah my service rep that I just saw my car being brought in and that I would not be able to wait at this point so just cancel the service. Noah next came and let me know he secured me a loaner so I could go to my appointment and come back later to pick up car. I want to recognize Noah for going above and beyond and being proactive on resolving my issue. This review would not be 5 stars if it wasnt for Noah! Thank you Noah!

They contacted me to advise that my oil life was used up and I needed an oil change. They were prompt and friendly. I appreciated the service.

Great customer service

No problem with dealership, but didn't find a problem. Just had new battery installed two weeks ago, and last Wednesday went out to leave for work and interior light came on tried to start vehicle and pushed start bitten twice and nothing tried third time and power was drained completely. Got in touch with onstage they sent out AAA they got is started and it showed the right charge, but AAA but they said you should probably take it in to be checked out. Took into dealership , called after first day to see if car was ready, they said they had gotten oil service done, but really haald a chance to find the electrical issue yet, second day stopped in dealership to see if vehicle was ready and was told almost ready but still had a few things to check and mechanic said there was leak, third day dealership called said vehicle was ready and asked if they found the leak, person on phone said there was no leak, went and picked up vehicle and was told couldn't find any issue at all, so I hope it was just a fluke issue and doesn't occur again.

Arrived on time. Service was prompt and courteous.

Overall great experience. Easy and quick. Thank you.

Treated myself professionally and performed service in a timely manner.

My appointment was on time and Chris kept me in the loop the whole time. No issues.

always friendly and takes good care of me

Great service

This was hands down the best and most seamless car buying experience I've ever had. We initially just walked in to explore our options, but Bryan made the entire process incredibly simple, fast, and enjoyable. He, along with everyone else we interacted with, was not only highly knowledgeable but also warm and personable. I would highly recommend Ed Martin to anyone.

Yesi was very friendly and respectful unlike other salespeople who rush to get the sale, but yesi answered all the questions, made sure we understood everything and even stayed an extra 2 hrs after closing to make sure we were taken care of right

Scheduled for an oil change and tire rotation. Chris had me in and out of there in about an hour. Fast friendly service all around!

It was really good. They were very thorough. And helping me and it didn’t seem like it took that long for a start to finish.

Derrick did a great job

Everyone was very kind and helpful. It didn’t feel like any “sales” at any point. Brad was amazing from start to finish and even follow up.

Our sales person was fabulous! There was no need for repeated follow up emails from other staff.

Great service and respectful of vehicle

Always great service from Ed Martin GMC.

Took care of my recall and the other fix was under warranty. I really enjoyed the shuttle service to and from the dealer.

Staff was knowledgeable, prompt and professional.

It was busy when I arrived so no one acknowledged me for a min or two but when they could they helped me

It took way longer than I was told it would take. However the technician was great. Worked with me on positioning of the camera. Ben my advisor was the best in getting the camera up and running and explaining to me how it all works.

Great service and always willing to help with a rental car and get me in as soon as possible.

As expected quite normal

The Service Department representatives were very thorough and knowledgeable. They fully explained to me the recommended repairs and service my car needed and why. I now have full confidence that my car is now operating at its full capacity. I also love the shuttle service for customers!

Great people and fast service.

Always a pleasure with doing business at Ed martin GMC. Ben did a great job explaining everything.

Excellent service with courteous staff.

They made me feel like I was their only concern although I know they were handling other customers. The experience can sometimes be a factor in a decision to go with a dealer. I had a great experience.

It took too long and too expensive for this old man.

The service writer was very helpful and everything went smoothly.

The dealership is very customer friendly and delivers prompt service of my vehicles. Communication very compete on what was done aND THE STatus of when further service should be done.

Oil change went smoothly

Good expertise and good quality service.

Friendly and professional service. In and out in a day. Addressed all issues. Would recommend.

You are the best DEALERSSHIP AND SERVICE DEPARTMENT IN ALL OF INDY. GREAT CUSTOMER SERVICE. KEEP UP THE GOOD WORK.

Everyone here is so nice and professional. Laurissa went above and beyond - so kind, and helped me understand what service was needed for my vehicle. Thanks for everything, as always!

Laurissa’s communication was perfect!

I love working with Derrick, and the entire team there is great!

It was great working with Keith Baker. Made buying a new truck easy

My Service associate, Ajay did a nice job of greeting me, asking what was going on with my GMC Canyon Denali truck and ran a diagnostic confirming why I had the Engine Light on. I dropped it off 7:00 AM and picked it up the same day around 2:30 after a solenoid needed replacement. No other issues were found and it's running great!

Great service rep. She was very knowledgeable and timely.

With my maintenance special it included a car wash. When I went to my car once it was ready I noticed it didn’t have a car wash. On the ticket it said no car wash so I had to ask the technician was there a reason why I wasn’t able to get a car wash. I was told “Oh we will run it through real quick”. That was the only issue I thought I had at the dealership that I noticed until I got home and realized that my batteries actually weren’t changed out of my remotes. I paid $14 to have my main car fob remote battery replaced that was dying and my secondary fob replaced that was fully dead. I ended up having to go buy my own replacements. I’ve been coming here for a little over a year and have never had an issue until now.

Professional, pleasant, explained what they did to car. Did not have to wait long

very perfessnational

Jonathan was awesome highly recommended him!! Very cool guy excellent service

Great Service

Complete and thorough from start to finish

The service team was not friendly or inviting. When I picked my car up, service person did not speak, nor did she provide me any information regarding my service.

The salesman was knowledgeable, helpful and listened to us and always answered questions to the best of his ability.

nothing out the ordinary, still fast friendly service Ajay is a good worker

Vdery friendly staff and excellent service work.

Fast. Friendly. Did a good job.

Yesi was awesome! Very kind, knowledge and friendly.

I experienced a great experience with Arthur, my salesperson. He helped me purchase the perfect car and was very attentive to all of my questions and concerns. I will say the wait for financing was extremely long.

great

Bryan made purchasing my first car super easy.

When the lady checked me in, I asked her of a coupon and she tried to tell me there was no coupons available when I know that I saw coupons online for oil change just didn’t seem like she was trying to help me at all.

Fast and friendly.

The best people and services

Prompt service. Pleasant customer service staff.

We dealt with SAM ALEXANDER and were completely satisfied with his service in completing the sale. We told him what car we wanted and the price range and he delivered it. WE WILL BE BACK FOR ADDITIONAL PURCHASES IN THE FUTURE.

All employees were very friendly and helpful.

I was told different things when I bought the car and it's a brand new car that already had to replace the back camera I've been there 2x for service and had to wait when I was told I would get a loaner when I got service done I'm very sick and on my days off I have dr appt now I have to reschedule by of me waiting there for service

Friendly and helpful staff. Assisted in finding car we wanted.

Customer friendly service; prompt and helpful.

TJ at Ed Martin GMC was great. Was patient and worked with me as I live over an hour away.

Everything went very well, we found a vehicle we liked and were happy with the whole process.

It was fine.

Mr. Patrick Wade was very attentive from the start and heard all of our request. Overall the car buying experience was successful due to his expertise.

Noah was polite and professional. I felt the service was very good.

Service was better than expected. Haven't been back that often since covid 2020-2021, service area seemed to be going down during that covid period. I thought this encounter was better than my last experience. I do like the shuttle benefit & customer service was better.

Repeat issue that they either didn’t fix the first time or they didn’t know how to fix the second time. I was told they heard the issue, put it on the lift, “tightened everything”, and then didn’t hear it anymore. I asked, did anything move when you tightened everything? They said no. They wanted me to come in and drive it with a technician. I got sick and couldn’t make it. I decided I would take it somewhere else and just got an oil change. As soon as I got into the parking lot, I heard the same noise. I was no more than 30 ft from the service entrance. I will say, the communication and willingness to investigate has been fine. The service advisor was fine. I just don’t trust the process, length of time in shop, professional aptitude(mechanics). I don’t generally go to the dealership for work, but got the warranty…. Turns out the warranty they sold me for the suspension was for stock parts, not what was installed on the truck when I bought it. It worked out the first time something went wrong, but they made it very clear it wouldn’t be covered again.

Got me in quickly.

Work done quickly and professionally as always.

Our salesperson Jesi De Leon was amazing. She was not only knowledgeable but very sweet and respectful. She was especially helpful in setting up our new vehicle and explaining all the technology. I would highly recommend her!

I was told my repair would be an all day job. I waited and as requested the service manager physically walked me through the repair/service to be done. He explained the visual reasons for the repair and the follow-up to be done. At checkout , there was some confusion as to the total amount for the service. After reviewing the stated and confirmed price I was told prior to the repair, the invoce was corrected without hesitation.

Friendly staff

Great salesman

Super easy transaction, great customer service.

Got the job done and were communicative of the issue, but there would be times where they would not give us an update after a couple of days. Our managers use fleet vehicles and need to have them ready to meet with clients.

I have been fighting the same issue with my truck since November 2024 and taken it to ed Martin Chevrolet back in November and got TERRIBLE service. now to the gmc dealer where I purchased it from. Both times of course the service light had gone off and I had read the code on multiple readers at home prior to going. I provided the code to the dealership and yet they still cannot do anything about it because it isn’t actively on at that time. What happened to service departments doing some actually work to determine what might be causing the problems instead of just driving the vehicle 14 miles and saying well the light never came on so there’s nothing we can do. This is not service!!! The code is one of the codes related to a past service bulletin for the truck and yet they won’t follow the steps mentioned in that bulletin to check that issue. Customer service is a thing of the past clearly

We had an excellent experience at Ed Martin dealing with Johnny. He was very courteous and very prompt with answering our questions or getting the answers if he didn’t know. Would highly recommend this dealership.

Ryan as very helpful. Very good experience. I was struggling with making a decision on the type of car I was looking for and he was very patient

Great staff!!!

Frances was amazing and kept us updated throughout the entire process. 5 stars and would highly recommend!

Another great experience from Ed Martin gmc

Outstanding! Great experience with Bryan C.

no

My sales associate (Victor) was awesome.

Just went in for routine service. I was greeted and felt welcomed. The services were promptly performed and I was on my way.

Great experience with the purchase and trade-in of my vehicle. Johnny Goldfinger was a pleasure to work with. Very satisfied with the overall process.

Great experience with Service Adv. Ajay. He was very professional and honest.

Everyone from the salesman Johnny Goldfinger to the service department and the finance department made buying a vehicle at Ed Martin GMC such a pleasure. Thanks so much !

Our salesman was great and he took care of us. The only problem we had at the dealership was we felt the man that finished our transaction was extremely rude and rushed us through. Never explained the paperwork we were signing or even introduced himself to us. Didn’t even know when the next payment would be due. Had to look at paperwork to find that out.

Dropped off car at 7:30 am. Brought it in for oil change/tire rotation. And warranty work. Never received a phone call I called at 4 pm to check on truck and was told they couldn’t get to warranty work but they can still do the oil change and tire rotation before they close. Disappointed that no one called me during the day to give me an update. Also if you couldn’t do the warranty work why not do the oil change and tire rotation and call me early so I can come pick up my truck instead of waiting until the end of the day.

our sales man was very attentive and thorough

Stopped in without an appointment because my tore was losing pressure and had a nail in it. Larissa in Service got the car in for the tire to be inspected and when it was determined the nail was close to the tire wall informed me that a New tire would be needed, and that she would check my warranty coverage. The dealership had my exact tire in stock and my extended warranty covered the cost. I am very grateful for the quick and Professional service at Ed Martin Buick.

Do appreciate you fitting me into your schedule. Work done is excellent.

The folks in service area TOP NOTCH

I always have a wonderful experience when I come in for my services. This time was no different. Thank you all for your professional and advice on what I should be keeping up with when it comes to car maintenance.

Always have a great experience

The process was very straight forward and painless with everyone involved, including the prior outreach to set up our sales appointment, the process with our sales specialist, Victor, and the final financing process.

Staff did a great job communicating and service was done in a timely manner.

Quick

We were just looking, but found the desires vehicle and devices to purchase. Victor was knowledgeable and helpful. And we appreciated our Finance agent.

This is a very nice facility and everyone we delt with was very professional. Keith was great to work with.

Past visits have been great - this visit lacking. Vehicle was brought in during business hours Tuesday the 18th for a Wednesday the 19th appointment (not the 20th). The advisor was told there was an uncertain fluid leak, and the windshield washer was not functioning. I was not informed about what the washer repair would entail, nor that a part had to be ordered for the leak until I made a call at about 4:00 p.m. Learning there was no loaner car available, I asked to have the vehicle readied for pickup and declined the washer repair and a hood strut repair. I’ll decide later about addressing the leak, which is currently not showing in the garage.

Service was scheduled. I arrived and was met in the pull in area. The attendant was knowledgeable and attentive. Service was performed as planned in a timely and professional manner. My cars data was reviewed with me and I was out the door.

Brought my car in to address a leaking tire and use a coupon for an oil change. Was really disappointed when checking out that no one told me that I needed to get my tires rotated to get the oil change price. I just bought my tires from you a few months ago so they don't need to get rotated. I got a lot of "your advisor should have told you this" when clearly he had not. I ended up getting a small refund but the overall experience felt a bit dishonest. Had I not asked about the coupon being valid there was no chance that the lady at check out would have told me.

Great communication. quick service.

Fixed all problems, 30000 mile service, and all done in a timely manner.

90k service was excellent service very expensive

Great!

Excellent service - Great every time

Francis was great to deal with, with GM and the lack of responsibility for the lack of the problem with the transmission this is the 2 nd truck that I have had the same transmission problem and both trucks having less than 80,000 miles on them!!!

This is the fifth vehicle that I have purchased from an Ed Martin dealership. The GMC dealership and Patrick Wade were recommended to me by a family member. My buying experience was flawless. I reached out to Patrick the day before visiting the dealership. He thoroughly interviewed me by asking what I was looking for in a vehicle. He had a vehicle ready to show me at our scheduled appointment time.

The work that was completed was done in around 40 minutes, which was faster than I anticipated. The service itself was spot on.

the wait was longer than expected but oil change was fine. My tire was patched but did not specify in my documents which one

My salesman Brad was wonderful.

The technician assigned to work on my vehicle was very professional and had great customer service skills.....

You have the greatest people in service that I have seen in all my years. Keep it up.

I was not given much feedback on my service

Brake noise still not diagnosed

Very streamline, great communication, understanding and efficient in fixing the problem.

Great experience, squeezed me in and solved an urgent problem quickly.

TMS was not reset. Had to return the next day to get it fixed.

Ed Martin is an excellent dealership. They are very efficient and explained all the services needed professionally and in detail. The employees are very kind and show they respect their customers.

Excellent Service. Keith listened to what I wanted for my next car, and he delivered.

We really appreciated Brad - he was informative and helpful without being pushy. Everything was very smooth and professional and we were very pleased with the entire experience.

Customer service is always great, and I never mind the wait because I’m comfortably watching HGTV in the lobby!😄

Zach Frutiger and Jonny Goldfinger were a tremendous help in finding me my dream vehicle at a great price and with the right financing. Their knowledge of the GM fleet of vehicles and options is second to none. I will highly recommend Zach and Jonny and the Ed Martin dealership to my friends and family and others.

The desk staff were very attentive to me when I arrived and quickly checked me in. They were able to accommodate me even though I had a drop off appointment that I scheduled a few days before. I got my car back earlier than expected which was great but unfortunately two large engine oil grease hand prints were on both the driver and passenger side doors. I can’t blame the desk staff for this but the mechanics/techs should have been cleaner or wore gloves. Since the interior of the car is cream it’s very obvious. I took care of detailing the care when I got home and removing the oil but I hope this won’t be an issue next time I come to Ed Martin.

I went in to have my oil checked and get a reading on my antifreeze. An hour and a half later I still didn't know how my antifreeze was and they never did say if I have an oil leak. I only wanted those things checked which should have taken about five minutes. I'm not sure why they had to have a tech check my oil. The service writer should have been able to do that without pulling it into the garage.

The receptionist was polite and friendly. The employee was courteous and answered all my questions and concerns.

Because of the repairs that were needed for my car, it ended up taking a few hours in that time. I was constantly informed of what was being done to my car and The approximate time it would take to finish. I was provided a shuttle so that I could go get lunch and then returned when my car was finished. I was very well taken care of

Bryan is awesome!

Service commenced on time and was completed quickly .

It was very professional at all levels.

Long wait time

They were able to get me in on the same day on a Saturday. My wasn’t long at all.

Great communication!

Service was prompt and on time , but the person who checked me in seemed intent upon selling as many extra services as he could. Is it true that your folks are paid bonuses for selling “ extras” beyond what was originally scheduled ? Finally , when I agreed to one of his extras , he told me that the service would be about an hour. Then , the service required 2 1/2 hours with no further communication from the person who originally checked me in .

Excellent Service work in a timely manner.

Well I scheduled my appointment for 4:00 pm and my car did not get back till about 5:15 and you closed at 6. Not sure if the car was done as thorough as it could have been had they not been so backed up

They did a good job, even washed my car which was a nice touch. I did have some things I wanted them to look at but they said those were things that had to be done on the other line I guess I will have to make another appointment for that.

Great service

Everything was great. My service advisor Ben Griffith was excellent and very attentive.

The service associate Laurie’s was fantastic!

Frances was great and got me scheduled for new tires

Thank you for your service. Thank you for working with my Insurance Co, the rental car that you put me in right away as to where I did not have to rent car somewhere else. Thank you for your professionalism, kindness and patience.

Frances is always great to me.

Noah was great

Since 1995 I have been purchasing vehicles from Ed Martin dealerships whether in Indianapolis or Anderson, Indiana. Sales staff have always been knowledgeable and courteous and meet my demands in the purchasing process…they almost make you feel like family!

TJ was very knowledgeable and patient with us as he explained the features of our new GMC.

Our salesperson was wonderful!

Ben in service was great, he is very up on all the functions of our new Yukon Denali and communicated very well.

Keith Baker did a great job! He led us through the process exactly as a buyer would want. Thank you!!!

In and out in a timely manner. A competitive price for the services rendered.

Finance guy's attitude changed once we declined the additional warranty coverage.. he then wasn’t so friendly

My sales person Jonny Goldfinger was nothing short of awesome; the sales manager was great to work with and the finance person was a riot. Who knew buying a car and driving 8 hours round trip to do it could be so fun. Thank you team!!!

I had a good experience purchasing my new truck.

Amazing, interactive and exceptional service

Team was great and completed the scheduled maintenance and repair. Facility was great as well. The only issue is somehow the supports for my tonneau cover got bent.

Oil change tire rotation went as planned

Very timely and easy to work with

I was told my oil pan was replaced 2 oil changes ago. NOT TRUE. Now I'm told this part doesn't exist, and the resolution is watch my oil level or purchase a new car. Why wasn't a recall issued since this was a faulty part from the inception?

Derrick was very easy to work with and very considerate of my concerns about trading.

I appeared early for my appointment, but graciously accepted.

Great service!!

Bryan makes the buying experience painless and his knowledge of the vehicles options is amazing.

Such knowledgeable staff. Kind and hospitable

The staff was very helpful. They provided quality service and were accommodating by fitting me in as a walk-in.

Booked online, service completed as requested and in reasonable time. No complaints.

Dropped off due to bad SD card lady checking me in very courteous and explained everything to me and got me out in a timely manner when I went back to pick up vehicle they were very friendly and courteous

Great service and explanation.

Work done well and timely

waited for almost 40 minutes for paperwork to be processed after car was brought into area for pickup. twice tried to get someone to see what was going on with delay in paperwork but none seemed to care. finally another person heard my request and helped after 30 plus minutes

Ed Martin has always been great on service and sales! Excellent dealership. A++

Was happy with the service and the time it took however not happy that tire balancing is not included in the rotation which I find so very odd as everyone else includes this.

Brought my car to get the sunroof visor fixed. Said it would be an hour to evaluate to see if parts needed to be ordered. I waited in the waiting room. After 1 hr 45 minutes they called to give me the results. They didn't know i was waiting. He stated whoever was handling my car had gone to lunch. So he was trying to help. Unfortunately every question I had he had to go get the answer. He preceded to tell me I need to purchase the parts ahead of the repair. Then he went over the tire replacement estimate which I didn't ask for.

Professional, courteous, quick. Nice waiting area. All good.

They have always been on time and responsive to my service needs.

I had a pleasant experience thank you for your service

Was able to get car in quickly and problem was fixed quickly. Service associate was helpful and courteous

Brad was so helpful, kind, and patient. This was my first time going through the process of purchasing a vehicle and he made it an excellent experience. Casey was also amazing when dealing with the financing process. Overall, had such a smooth and easy process buying my vehicle from here.

I feel like I still have a problem with my car and I waited a long period of time 4 hours

Resolved the issue with the passenger side quarter panel.

I purchased some aftermarket rims for my 2025 Hummer-EV. Ben did a fantastic job to ensure the installation went off without any issues! Great job by the technician who conducted the installation as well. My overall experience was great!

Great service

Quick and honest transaction

Appreciated all the support in making the new vehicle happen.

Kathy was able to get my car diagnosed and back to Ed Martin Nissan quickly, given how busy the service center was at the time. Thanks Kathy!

Customer friendly

Overall great experience. Helpful, knowledgeable, and courteous staff. Took their time with me to explain things and assisted when I reached out with questions.

Dennis McNamara is a true Professional. My experience was very pleasant.

( In the entry area where people are greeted: terrible!!!!!. I had a time of 7:30am. I was second in line. Some greeter came and got my car saying that "those BEHIND me were ahead of me. I asked how many more are ahead of me who were not even in the check-in area. No more." I kept my tongue about it, but decided I would NOT deal with Ed Martin any more. With Amy gone and one other person gone from the entry area, NO MORE TREATMENT like I got yesterday (April 15). BAD, BAD EXPERIENCE. NO MORE! Do what you like with this.

Fast, friendly, professional

Yesi and the team at Ed Martin were easy to work with and very helpful.

Timely with no problems.

Went to get a key replacement under an extended warranty, which has a $500 limit. Received a call back and was told that I would have to still pay an additional 112 for the programming of the key. Told them no, went 1/2 mile down the road to Bill Estes and they replaced the key under warranty with no additional cost. This dealership is your typical charge as much as possible because they think they can. If you are looking for a dealership that will treat you right, go to Pearson or Bill Estes they are both within 1/2 mile of this dealership and they wont try to charge you out the ears.

Informative and fast

Staff was friendly and very efficient.

Quick service on my oil change.

Delivered car a day before service appointment. Car was ready by noon the next day. Everything went fine. No problems. Very professional.

All employees were very polite and helpful.

Experience and service was great as always.

Everything was done in a timely manner, and was updated on the process of the service.

I was there a little earlier for my appointment and no problem for them taking me earlier and getting my car done.

Staff always professional and courteous. Keeps me informed.

It was great, I love Ed Martin! From the time I bought my car to having it serviced, just wonderful people, Thank you 💕

I had a very positive experience from the time I checked my car in until I picked it up.

I thought everything went well. The person who checked me in was very professional and kept me updated on how much time the oil change would take. She also came and gave me a warning when they were close to being done with it,

Super friendly and honest!

Great service, very comprehensive.

Nice and friendly

Awesome experience with the service department at Ed Martin Buick GMC. I had a scheduled appointment for 1PM on Monday 11/24/25 for an oil change, tire rotation and routine vehicle check on my 2025 GMC Sierra 1500 AT4X. Even though the service department was very busy, they got my vehicle in at the scheduled time, did the work needed and got me on way quickly. The vehicle was well taken care of and cleaned up very nicely too! The staff was very coordinated as well as friendly and helpful. The Ed Martin service department is excellent and will be the only place that I service my GMC. Thank you to to the entire Ed Martin Buick GMC team who were able to get me in and out in a timely manner. It is much appreciated!!!

Easy in easy our

Arthur was great throughout the purchase process.

All well done, thank you.

I had a difficult electrical issue. It took some time, but they didn't give up and tracked down the problem to resolve it.

I replaced my tires on 11/24/25. I had a flat tire a week later. Apparently I ran over a nail. I don’t really know exactly what it was. AAA towed my car to the dealership. The tire was patched and I was on my way. I hoped there was at least a 30 day warranty for the tires. It was disappointing that my brand new tires needed a repair.

This dealership made buying a new car very easy. Angela was a great salesperson, taking everything I wanted in my vehicle into consideration. She was very easy to work with, as was Casey Price, the finance person. This is the 4th car I have bought from them. Highly recommend.

Very prompt. Nice people, great service and convenient.

Ben communicated every step with us. Asked for our approval before he proceeded with any work. He worked with our warranty to make sure they covered everything they could.

I had to take my truck in to get warranty work done. I thought taking it to the dealership where I bought it. I would get better service. I was told to bring it in for that service. I showed up when the doors opened. I told them I would wait on it. They said OK. Checked on the progress at nine. Nothing. Checked on the progress at 11 nothing. Checked on the progress at one. That’s when the gentleman in the repair department told me there was three trucks in front of mine. It became evident that they were not going to get to me that day. I started making arrangements to get home so I rented a car to drive home. This was on a Monday. It was finished on a Wednesday. And at this point it also became evident that I should’ve not bought a GMC.

Sam Alexander is so helpful! Not pushy and seems to be a very honest person. I have now bought two vehicles off of him. Most everyone is friendly

The staff are always friendly and helpful.

Its easy to make an appointment on the website. I get a call back confirming the appointment within 24 hours. The service bay is easy to access. The waiting area is clean and comfortable. The price for an oil change and tire rotation is less than $100 and the service advisor always goes over the vehicle report with me. Not sure what else I could ask for. I'll continue to visit Ed Martin GMC for my future needs. Thank you!

It was busy when I walked in and everyone was on the phone but, I was greeted.

Unexpected engine warning light while beginning a trip. EM got me in right away for repair.

Laurissa was fantastic. She kept me up to speed on the progress of service that needed to be performed on my Yukon

Corrected our vehicle and our reported faulty OnStar system.

Derrick was amazing. Friendly and relatable. Very knowledgeable in all aspects of the experience.

Very professional and timely and thorough

Was ok

Long wait

The service experience was great!

Keith was very pleasant to work with and explained everything clearly to make sure we got what we wanted. We appreciate him negotiating a trade in value with us even though we ultimately sold our other vehicle elsewhere, we were still happy to come back and work with Keith to purchase our new truck. Corey was excellent in financing and worked with us to get to the monthly price we needed. One of the more pleasant financing experiences we’ve had at a dealership

The young lady who greeted me was outstanding! She was courteous, attentive, and very detailed when she went through the list of items that the technition completed. Very satisfied!

Had a great experience and the salesman and the financial advisor answered all of my questions.

My husband and I drove alittle over 4 hours to purchase our vehicle.. everything went as planned/discussed

Great experience Keith Baker did a wonderful job

I had a 10:30 AM appointment and arrived early at 10:10. The service technician who checked me in mentioned that, because I arrived ahead of schedule, there were a few vehicles ahead of mine, which I completely understood. However, around 1:00 PM—nearly three hours later—I was told that my truck had only just gone in 20 minutes prior, while he happened to be away at lunch. Up to that point, no one had communicated any delays or informed me that the service department was backed up. The maintenance was originally expected to take about two and a half hours, so the extended wait was frustrating, especially with no updates provided. The technician said he would speak with the service manager to see what could be done, but I never heard back from either of them. When I asked the cashier if this was typical for their service department, she simply replied, “I don’t know, I’m just a cashier.”

I love Ed Martin's dealership. I have one issue. I have had several issues with my dealer-installed dashcam. Again, it's not working. I purchased this dealer-installed item, so I wouldn't have these types of problems.

Awesome

Great service

Good Customer Serive Service

We love Johnny!! He’s always do helpful and getting us the best deal!

My Ed Martin GMC Buick service advisor, Noah Weaver, helped ensure my vehicle's Simoniz GlassCoating was completed promptly and efficiently. He was friendly and professional throughout. If and when I need service in the future, I look forward to working with Noah again.

Always professional, courteous and timely.

Had my car for 6+ days due to a faulty/defective radio that made my display go totally black. It took them way too long to locate and get installed the radio and make my display operational again. They did not wash my car as I had requested (the temperature at pick up was 43 degrees). They also made no effort to make sure my phone was sinked up to my car as it was when I brought it in. Although I eventually got access to a loaner car, I was without any means of transportation for 2 or more days.

Our salesman, Jonny, was quite knowledgeable and helpful. You need more jonnys.

Mike did a great job.

I’ve been going to Ed Martins since I bought my car, even though I didn’t buy it there. I like the service people I deal with and just all around good to bring my car to.

My visit was for routine oil change and tire rotation, and also to fix a rattle in the ceiling. Bad weather impacted the completion, but everything was completed satisfactorily.

The wait was too long. I arrived at 11:30 for oil change, tire rotation and new windshield wipers. It was almost 2:00 before I left.

Service writer was very nice.

Great salesman.

I have worked with Sam Alexander before and he stepped right up and gave me all the information I needed, worked out a fair deal and took care of the transaction with no problems.

Good, but 2 hrs for O/C seems a little long

It was a very pleasant experience

Great service

Pen was provided best customer service

Very professional

The service department went out of their way to help me with transportation between home and the dealership.

Always great.

Outstanding service. Thank you!

Brad was very helpful and answered all my questions.

The oil change and tire change was ok, even though it took 2 hrs. My problem is I have a check engine light and they said they could not have tech look at it at same appt. So they just wanted me to drop it off and they wll get to it when they can, well I need my vehicle for work. So she said they would scan the code and if it was going to be a warranty issue then when they set up appt to fix, I could get loaner. Well when I went in on Wednesday, they scanned code and know it is a common problem with the 3.0 but he said they still wouldnt give me a loaner till they took the truck apart to confirm. Again this is a common issue with these trucks. The service advisor told me he would talk to his boss that was out for a meeting and get back to me, as of Sunday I still have not heard and I doubt I will until I call in and ask. It is sad when you have bought multiple cars from a dealership and they don't want to give you a loaner car for a day or 2 while they fix yours.

Great

It was a great experience. Jonny is very helpful and knowledgeable. Highly recommended.

It was friendly

Always excellent service. Frances Thompson always go above and beyond making sure you understand and know what is going on with your car. Kudos to her service at Es Martin.

Everyone was courteous.and professional

Very happy with service

Everyone from the receptionist to the salesperson to the service professional was very pleasant and helpful.

Johnny was great to work with. Highly recommend to work with Johnny as a salesperson.

Jeremy my salesman was great. The team at Ed Martins worked very hard to get me into this truck. I appreciate the hard work and willingness to make a customer happy and feel confident with the purchase

Quite simply every experience with the sales department and service department at Ed Martin has been exactly what I look for in a dealership. They go above and beyond each time and always do it with an amazing customer driven attitude.

Always good service thanks

Really friendly and helpful staff: great people to work with! They treated me like the genuinely want the best for me and not just “another customer “. Fantastic job.

So glad to have you service my truck. It was a pleasure going in and getting a quick oil change and tire rotation.

I paid for a maintenance contract when I bought my car and was told I would have no trouble using it for service. Turns out its through a third party and they were closed on Saturday so Buick could not get authorization. Instead of going ahead and honoring it and allowing me to not pay for the service, I am the one who has to contact the third party and get my refund. The last Buick dealership I went to in Florida took the burden of getting the credit vs me having to pay upfront.

This is, hands down, the nicest dealership I have ever been in. I had just started a 60 mile trip home from the north side of Indianapolis pulling a trailer with two horses when my brakes went out. I was able to limp into Ed Martin’s parking lot and the person who greeted me at the door immediately whisked me back to service. The service advisor wasted no time getting my truck back to diagnose the problem enabling me to focus on finding someone to come rescue my horses and so we could get them out of the hot trailer. They replaced the brakes for me and a few days later had my truck back on the road. Every person I encountered at Ed Martin was exceptionally friendly and helpful. If I could give them a rating higher than excellent, I would.